Customer Operations Engineer – Limerick, Ireland

Tango Telecom is a leading global provider of Data Monetisation Solutions for evolving mobile networks. Our high performance solutions are deployed at the core of some of the world’s most demanding networks América Móvil, Axiata Group, Telenor Group and the Telefónica Group, currently supporting over 180 live deployments serving 1 billion subscribers in 50+ countries.

Due to ongoing expansion, we are looking for experienced customer operations support engineers to join our high energy Customer Operations Team.  We are seeking self-starters and team players who can innovate, problem solve, think creatively and are looking to advance their knowledge and careers to reach their full potential. 

As this is an engineering role, our ideal candidate will come from a software support or development background with a strong bias towards customer operations.   The role offers technical challenges and learning opportunities which will suit a self-driven individual to assist and support our valued customers.  This role will be based in Tango Telecom’s Headquarters, Limerick, Ireland with opportunities for international travel.

PRINCIPAL RESPONSIBILITIES

• Provide technical support for a variety of Tango Telecom’s software/ hardware-based solutions
• Deliver a high quality of customer service
• Maintain close and effective interaction with internal teams
• Provide on-site support and professional services to strategic customers
• Participate in customer solution design and project planning
• Install and commission customer solutions
• Conduct solution acceptance testing and handover
• Design and deliver customer training
• Create and maintain customer support documentation
• Provide internal and customer reports/metrics
   

SKILLS AND EXPERIENCE

You should possess a high level of spoken and written English; have a relevant degree with 5+ year’s industry experience; and a proven background in the following:

• Ability to troubleshoot and prioritise effectively in a multi-tasking environment
• Database installation and administration (MySQL™, Oracle)
• Development/Scripting skills - Perl, Bash, JavaScript, Ansible®
• Exposure to virtualised and Cloud-based architectures
• Installation and operation of virtualised platforms (VMware) and cloud deployments
• Linux installation and administration
• IP LAN/WAN design and administration
• Web Service configuration/administration (Apache Tomcat®)
• Excellent oral and written communications skills

Previous knowledge of technologies such as Elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit. Exposure to protocols such as SS7, Sigtran, MAP, SMPP or Diameter would also be of interest.

In return, we are offering a highly competitive package and an excellent opportunity to progress your career in a rapidly expanding and award-winning company.

Elasticsearch and Kibana are trademarks of Elasticsearch BV, registered in the U.S. and in other countries. MySQL is a registered trademark of MySQL AB, Inc. in the United States and other countries. Oracle and Java are registered trademarks of Oracle and/or its affiliates.  All other trademarks are acknowledged as the property of their respective owners.