Customer Operations Engineer - Mexico City

Tango Telecom is a leading global provider of Data Monetisation Solutions for evolving mobile networks.  Our high performance solutions are deployed at the core of some of the world’s most demanding networks América Móvil, Axiata Group, Telenor Group and the Telefónica Group, currently supporting over 180 live deployments serving 1 billion subscribers in 50+ countries.

Due to ongoing expansion, we are looking for experienced customer operations support engineers to join our high energy Customer Operations Team.  We are seeking self-starters and team players who can innovate, problem solve, think creatively and are looking to advance their knowledge and careers to reach their full potential. 

This is an engineering role. Our ideal candidate will come from a software support or development background with a strong bias towards customer satisfaction.  The role offers technical challenges and learning opportunities which will suit a self-driven individual with a natural ability to assist and support our valued clients.  The role will be based in Tango Telecom’s Mexico City office with opportunities for international travel.

PRINCIPAL RESPONSIBILITIES

  • Provision of technical support for a variety of Tango Telecom’s software/ hardware based solutions
  • Adherence to best in class customer service disciplines
  • OnSite support and Professional services for strategic clients
  • Participation in customer solution design and project planning
  • Solution installation and commissioning
  • Solution acceptance testing and handover
  • Design and delivery of customer training
  • Creation and maintenance of customer support documentation
  • Internal and customer reporting/metrics

SKILLS AND EXPERIENCE

You should possess a high level of spoken and written English; have a relevant degree with 3+ year’s industry experience; and a proven background in the following aspects:

  • Ability to troubleshoot and prioritise effectively in a multi-tasking environment
  • Database installation and administration (MySQL, Oracle)
  • Scripting/Development skills - Perl, Bash, Shell, Java-Script
  • Web Service configuration/administration (Apache/Tomcat)
  • Exposure to Virtualised and Cloud-based architectures
  • Unix/Linux installation and administration
  • Server installation and commissioning including Blade architectures
  • IP/Switch installation and administration (Cisco, Juniper etc.)
  • Excellent oral and written communications skills
  • Natural personality attributes to enable delivery of ‘best in class’ customer service
  • Ability to appreciate client requirement and expectations

Previous knowledge of telecommunications and its associated protocols such as SS7, Sigtran, MAP, SMPP, Diameter or Radius is highly desirable.  A basic understanding of Java and/or C++ coding methodologies would be of benefit.

In return, we are offering a highly competitive package and an excellent opportunity to progress your career in a rapidly expanding and award-winning company.  Please email your C.V. to jobs@tangotelecom.com.

Resources

Customers
  • “Tango Telecom’s solution give us an intuitive, automated way to engage with our subscribers in real-time using post call notifications. By creating offers based on real-time actionable analysis of ... ” Read More»

    Head of VAS & MFS Planning
    Grameenphone

  • “The flexibility and service velocity of the solution has allowed us to launch in excess of 400 data plans in response to our subscribers’ increasing appetite for data services.... ” Read More»

    CTO
    Robi Axiata Ltd

  • “We evaluated a number of vendors and chose iAX™ Data because coupled with Tango Telecom’s unrivalled expertise; it was the fastest and most flexible method for Iusacell to introduce data charging ... ” Read More»

    CTO
    Iusacell (now AT&T Mexico)