Limerick, Ireland, 16th September 2015: Tango Telecom, (www.tangotelecom.com), the leading provider of Data Monetisation Solutions for evolving mobile networks, today announced a major upgrade and expansion deal with a leading African operator for its Subscriber Interaction and Self-Care solution. This deployment will increase the operator’s capacity to handle the significant uptake of mobile services by its rapidly growing subscriber base. The Tango Telecom Subscriber Interaction and Self-care solution, a key use-case of the Tango Telecom Data Retail Engine (Tango DRE™), enables subscribers to manage and personalise their mobile experience right from their devices without the need for costly customer service intervention.
Tango Telecom’s solution enables the operator to offer its subscribers a personalised and interactive on-device experience via Smartphone App, USSD, SMS, Web portal, etc. by providing a proven self-care alternative to costly IVR platforms and call centres. It allows subscribers to access and manage all aspects of their accounts including balance queries, voucher recharges, credit transfers and subscription management for voice, data and messaging services via easy to use and highly-interactive USSD-based self-care menus. The solution monetises the operator’s self-care traffic by enabling subscribers to discover and subscribe to key revenue-generating content services such as music, news and mBanking.
“We empower mobile operators to achieve the highest standards in subscriber quality of experience by simplifying service discovery and enabling instant purchase and real-time activation”, explains Aidan Nutley, CSO, Tango Telecom. "Our open, flexible and agile solution increases the uptake of new services by powering real-time engagement with the operator’s subscribers at every touchpoint. We provide the virtual shop window to successfully turbo boost their revenues.”