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Insights
Suppose your business sends a critical message to a customer (maybe a late payment text or appointment reminder), and it lands in …
With the rise of smartphones, cloud connectivity and app-everything, we’ve seen firsthand how the world is changing. Physical subs…
Think about the last time you opened a bill. Maybe it was for electricity, your phone or a streaming service. Did it make sense ri…
Guest: Tom Macchione, Director of Traffic Engineering & Operations, Pennsylvania Turnpike Commission (PTC) Hosts…
Media Coverage
Join us to hear from industry experts about the potential and progress of 5G Advanced technologies. As mobile network operators be…
Leave bill confusion in the 2010s—communications service providers can do more to build trust with customers….
In this article, Dan Hartman, Director of CX Product Management, digs into what objective bias looks like as part of the customer …
While many sectors have embraced the swift currents of digital innovation, a significant portion of the U.S. healthcare industry r…
Learn more about the Talk of Towns report, The Secret Ingredient to Building Trust with Residents: Digital Payments….
Last year saw prompt engineering, retrieval and augmented generation in action – human-assisted technologies to develop large la…
Hriday Ravindranath explains thinking behind ambitious shift onto entirely new B2B IT stack for AI-era products as Orange Business…
By partnering with ServiceNow, Splunk, Ciena (Blue Planet) and CSG, it’s gearing up to offer enterprises a “fully digital-native…
